Call #2

Dr Shaunna shares her answer in this video.

Transcript:

When we're doing these call one and call twos that bookend a challenge -

You start with a call one that is part of a five day challenge, you do that - and then at the time of call one, you book the call two for the week after the challenge.

If the challenge, let's say runs Monday to Friday, the following Monday to Friday is when you book the call twos. You can say "We'll look at how did things go, what went well, what things were easy, what do you still have lingering and what do we still want to work on and what are some good next steps for you? And we can customize and tailor that to you. And really overall, get feedback on the experience."

At the call number two, we're going to do this as a usual call number two but we will set it up a little different. 

You'll say:

"Let's book another time where we can dive deeper into this and see what's going on."

 So it's kind of the same but critical to the success of call two is important when you're booking the call to make sure that you've booked at least an hour for that, where you can dive deep into it and that person will have an opportunity to ask you any questions. So that's very valuable for them.

At the time of the call two, before you do that call, you do all your preamble stuff, you get into that big love state, "you ask that whatever your source, your divine, or whatever you want, or whoever you want to just get into the zone, ask that, please place those I am meant to serve in front of me. And may I see them clearly you want to make sure that you're coming from love," you want to set at highest intention, don't skip that step. It makes a difference. That's before you get on the call. 

Then you get on the Zoom and then you say, 

CALL#2 

I'm so excited to follow up here with you. I have this hour now to devote a hundred percent to you. And then I've got a buffer of time so that you can ask me any questions. But do you have this time or do you have a hard stop?

So that's the first thing. Now, if they have a hard stop, you want to rebook this call because you can't get partway through the story.

There's a momentum, there's a journey that happens in this call. You can't just cut to the chase at the end and say, the price is this amount, it won't work. It's important. And even if you know all of this stuff about them - I already know they're my best friend, or my sister, I know all about her pain and this and that and her weight gain and all the..., I already know that I don't have to ask her ... Wrong, that's not true. You always want to ask them because you want them to say it somehow. People gain 400 pounds without noticing. Somehow people get into horrible back pain. Somehow they got into the scenario that they're in without realizing it. And this is an opportunity for them to say, here's the line in the sand. It's not okay to keep going like this. Or maybe it is okay to keep going like this, but they need to say, that's enough. I have to fix it or not. And the ones who say, that's enough, I have to fix it. Those are going to be the ones who you invite in your program if you know how to fix it.

So after you make sure they have the hour, then you'll say,

Okay, so here's what's going to happen. You have to take that loving lead in those four first few seconds. If they start telling you about the challenge, if they start asking you questions, it's over, forget it. You've lost, you've lost control of it. Just give up. It's that critical. It is absolutely that critical. So no talking about the weather, no talking about the politics, no talking about anything in news, no talking about Aunt Mabel. It is all just,

"Hey, I'm so excited. I have this hour now. Do you? 

Okay, great.

Here's what's going to happen. I'm going to start off by asking you a bunch of questions. About a dozen, they're not hard, they're not scary. It's just about you. Where you're at. 

We're going to look at where you were a week ago, where you are now, what's still a problem, what you're looking for, you know, to have solved or what's totally fine. Now we're going to just take a look at that. What things, did you have a challenge with? What things were easy for you?

And then we'll sort of customize some things. And at the end, I'll let you know what I've got going on over here, and then you can ask me any questions at the end that you want.

That's why I've got that buffer of time. And then at the end of this call, what we'll do is we'll look at where you are right now and then where you're wanting to be and what is the best way to get you there.

And that can look like all sorts of things. 

i. Sometimes that five day detox was enough. 

ii. Sometimes you just got a few little questions that you still need answered. But basically you just need the thumbs up and a nod that you're on the right track and you're good to go from there.

iii. Sometimes there's actually, like, it's a more significant problem and I can refer you to a doctor or somebody who has a specialty or some kind of a product or a supplement or a person who specializes in those sorts of things. 

iv. And occasionally, there's something that I have that's helpful, but we'll just kind of sort that all out or, or 

v. Sometimes you have a great idea yourself and, you know, you can ask my opinion of that.

That's what we're going to do today. We're just going to focus on you and how can we get you to be wherever it is that you're trying to get to. How does that sound?


That sounds good.

Okay. So question number one is, so what would you say is the number one challenge with respect to your health? Like, what is the hardest thing? On our previous call  before the challenge you had mentioned it was .... (weight gain and bloating and constipation)  whatever it was.

How is that now? And, is that still the number one challenge and is it better, worse, or the same? And just tell me more about that.

And then a way they go. Now it's their turn to fill in the blanks of all of that, and you're asking about the problems and then you just find out like just legitimately what things were helpful for them, what things weren't.

So that's kind of how I would do that bridging over to a Call #2.

And then you've blended right on into the rest of the call number two.

And then at the end you know, depending on what they say, like if they're on a severity scale, 5 out of 10 that they want this solved, it's okay if they stay where they are, you're not going to offer your program.

But if they're actually a 10 out of 10 to solve this, then you say, okay, well it sounds like this is actually really important to you.

And if they've said they want it fixed asap in three months and it, and "it sounds like you want this fixed right away and it sounds like it’s not okay for it to take forever.

And you could say, if you don't hear, you could say, I don't hear a surefire way that you have to get there. Did I summarize that accurately?

And you just see. So then you would say,

Well, you know, what I actually do is.... , and then you share your power statement and then you say, 

so is that something that you would like to know more about?

And they'll say yes or no.


And then so that's kind of how it is. Like now, if they DO have a really good idea, I'm going to go to ... Weight Watchers and I'm going to go to the gym and I think that's all I need, you're like, sounds like you're good from here. Let's stay connected in the Facebook group. If I run another five day challenge, you're welcome to join .... da da da da da.

We're just listening here - are they looking for help, etc. That’s what you're looking at.

If they're looking for help and they don't have a good idea and they're wanting help, then by all means offer to help them. 

But if they don't have a challenge and they've got no pain, their weight is ideal, everything's good. Or even if it's not good, but they're not interested in fixing it, you're not going to offer. 

But if they have a serious pain and they want it fixed and you know how to fix it, then by all means offer to fix it – and then we’ve merged right back on there with the usual Call #2.

It's just an honest conversation. There's no manipulation here whatsoever. If they have a good idea to fix it, then great. If they don't have a problem, then great. 

But for the few that might have it then and they really wanted help with it, that's when we can offer to help them, and then you just follow the rest of the script. 

So that merging on, it's very similar, but it's a little bit different because they're thinking they're following up on that five day challenge, which they are, but we want to make sure that we don't lose control of the call and it becomes kind of a free for all. We do want to have a structure and it's a good opportunity for you to take the lead, take the reins and say, you know, hey, I'm helping people with this. It's a good opportunity for you to take the lead on that and show how you can guide and lead them through the call, which is going to be very much like it is when you're coaching them.