Why are some people not getting the emails for my free 5 day challenge?

If you are running your free 5 day challenge and you notice that a contact doesn't seem to be receiving all of the emails for the challenge, this video guide will help you diagnose and address the situation.

In this video guide we cover situations where someone might have entered an incorrect email, opted in late for the challenge, how to check if someone is set to Do Not Disturb (DND) and also discuss steps to take in order to improve email deliverability.

After watching this guide, if you still aren't sure what the issue is that you are experiencing and if you need further assistance, your next step should be to contact CBP support as they will be able to dive deep into your individual account and will likely be the fastest way to get the answers you are looking for.

To access the separate training mentioned in the video about improving your email deliverability, click the button below.